This policy complies with the Consumer Protection Act 68 of 2008.
We want you to feel confident and supported when choosing an Imbali Cup. Below is our clear and simple returns and refunds policy.
1. Hygiene & Safety
Because menstrual cups are intimate products, we cannot accept returns or exchanges on any cup that has been:
This rule protects your safety and the safety of all our customers.
We can only accept returns of sealed, unopened products or products with manufacturing defects.
2. Unopened Returns (Change of Mind)
If you change your mind and your cup is still sealed in its original packaging, you may return it within 30 days of delivery.
- Return shipping is at your cost
- A full refund will be issued once we receive and inspect the unopened product
3. Defective Products
If your cup has a manufacturing defect (e.g., torn, misshapen, bubbles), please contact us within 6 months of purchase.
You are entitled to a repair, replacement, or refund under the Consumer Protection Act.
To report a defect, email info@imbali-cup.com with:
- Your order number
- Photos showing the defect
- A brief description
4. Satisfaction Guarantee
If you’re new to menstrual cups, we want you to feel supported while learning.
If you’ve tried your cup for at least 3 cycles (90 days) and it’s still not working for you, we offer:
- A full refund, or
- An exchange for a different size
This guarantee:
- Applies once per customer
- Requires proof of purchase
- Must be claimed within 6 months of purchase
5. Damaged in Transit
If your order arrives damaged, please email us within 14 days of delivery with:
- Photos of the damage
- Your order number
We will arrange a replacement or refund.
6. Refund Processing
Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds are processed within 3–10 business days to your original payment method.
Your bank may take additional time to reflect the refund.
7. Shipping Returns
To return a product, please contact us at info@imbali-cup.com for the correct return address.
- You are responsible for return shipping costs
- Shipping fees are non‑refundable
- If you receive a refund, return shipping may be deducted from the refund amount
For high‑value returns, we recommend using a trackable shipping service.
Need Help?
If you have any questions about returns or refunds, contact us at:
info@imbali-cup.com