We aim to make your Imbali Cup delivery smooth, reliable, and stress‑free. Below is everything you need to know about how we process and ship your order.
Order Processing
All orders are processed within 1 business day after we confirm your order and arrange payment with you.
You will receive an email confirmation once your order has been packed and handed over to our courier partner.
Delivery Times
We partner with trusted couriers to ensure your order arrives safely and on time. Delivery estimates:
| Location | Standard Delivery | Express Delivery |
| Major Metro Areas | 1–3 business days | Next day (order before 12pm) |
| Regional Towns | 3–7 business days | 2–3 business days |
| Remote / Rural Areas | 5–10 business days | Not available |
| International | ± 3 weeks | Not available |
Note: Delivery times are estimates and may be affected by public holidays, courier delays, or unforeseen circumstances.
Shipping Fees
Shipping is included in the product price (R349). There are no additional delivery charges for South African orders.
International shipping fees may vary and will be displayed at checkout if applicable.
You will receive an email confirmation once your order has been packed and handed over to our courier partner.
Tracking Your Order
Once your order is dispatched, you will receive a tracking link via email.
You can use this link to follow your parcel’s journey in real time.
Delivery Issues
If your parcel is delayed, missing, or delivered incorrectly, please contact us at info@imbali-cup.com with your:
- Order number
- Full name
- Tracking number (if available)
We will assist you immediately.
Damaged Parcels
If your order arrives damaged, please notify us within 14 days of delivery. Email info@imbali-cup.com with:
- Photos of the damage
- Your order number
We will arrange a replacement or refund.
International Orders
International delivery takes approximately 3 weeks. Customs delays may occur depending on your country’s regulations.
Need Help?
If you have any questions about shipping or delivery, reach out to us at: info@imbali-cup.com